Heather Smith is a Senior Customer Success Manager at UKG, where they build strong relationships with clients to ensure successful service experiences and long-term outcomes. Previously, Heather served as a Manager at IMPACT Group, leading a team of relocation and outplacement coaches, enhancing service delivery, and achieving a remarkable customer satisfaction record. Heather's professional journey is marked by a commitment to operational excellence and strategic partnerships, underscored by a Bachelor of Science in Business Administration from the University of Missouri-Saint Louis and marketing studies at Southeast Missouri State University.
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