Hernan Choque is an experienced technical support professional with a diverse background in software development and customer success. Currently serving as a Sr. Technical Support Technician at UKG since November 2022, Hernan previously worked as a Business Application Analyst at American Dental Partners, where strategies were implemented to enhance team productivity significantly. Hernan's career also includes key roles at SAP SuccessFactors, where critical support guidelines and training programs were established, and at Wolters Kluwer, providing Tier 2 Technical Support. Additionally, Hernan contributed as a Customer Care Analyst at SiteSpect, Inc., and as a Technical Support Consultant at HRIZONS, where innovative triage methodologies were developed. Hernan holds a degree in Computer Science from Miami Dade College.
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