Irvin H. is a seasoned technical support professional with extensive experience in various roles within the technology sector. Currently serving as a Technical Support Technician III at UKG since March 2023, Irvin H. specializes in supporting HTML5 applications, SQL databases, and cloud services, resolving complex issues through collaboration and log analysis. Prior positions include Intermediate Technical Support Specialist at Cloudvirga, where Irvin H. utilized Zendesk and Postman for troubleshooting fintech software, and Technical Support Engineer at Kofax, providing enterprise support for significant clients while managing database-related issues. Irvin H.'s prior experience spans multiple companies, including Interactive Intelligence, Microsemi, and a tenure as IT Manager at New University, showcasing a solid background in technical support, software troubleshooting, and customer service. Educational qualifications consist of a Master’s in Computer Science from the University of Illinois Springfield, an MBA in Project Management from Mississippi State University, and a Bachelor’s in Electrical Engineering from UC Irvine.
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