Laura Jackson is a seasoned professional with extensive experience in customer management and technical support. Currently serving as a Sr Global Technical Account Manager at UKG since August 2017, Laura successfully manages a large portfolio of clients, offering proactive insights and optimization strategies to enhance customer satisfaction and retention. Proficient in utilizing tools such as Salesforce, Slack, JIRA, and SQL, Laura excels in tracking trends, managing escalations, and collaborating with internal teams to ensure seamless service experiences. With a track record of promotions within UKG, Laura also demonstrates leadership by mentoring new team members and developing team policies. Previous roles include working as a Banker at Wells Fargo and a Manager at CVS Caremark Corporation. Laura holds a degree from Kennesaw State University.
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