Mimi Wilson is a Senior Services Architect with extensive experience in Customer Success, Account Management, and Human Capital Management software, having spent over a decade dedicated to helping clients achieve their goals. They previously worked as a Customer Success Manager at Ultimate Software, where they managed a significant portfolio of Mid-Market and Enterprise clients, driving customer satisfaction and growth through strategic partnerships. Before that, Mimi honed their skills in the hospitality sector, where they focused on customer experience and operational efficiency. They hold a Bachelor of Arts in Human Communication from Southern Oregon University and are skilled in various tools, including Salesforce and Microsoft 365. Currently, Mimi delivers impactful presentations and cultivates client relationships at UKG.
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