Robert Russ is currently the Director of Technology and Innovation Incident and Escalation Management at UKG, a position they have held since 2022. Previously, they worked at Ultimate Software in various roles, including Senior Manager of Development Customer Experience and Manager of Development Escalation Management in 2019. Additionally, Robert has been with UKG since 2009, serving as Senior Manager of Development Incident and Escalation Management and Senior Manager of Development Customer Experience.
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