Susan C.

Susan C. has extensive experience in customer support and dispatch operations, currently serving as a Customer Support Operations Rep III at UKG since January 2022, specializing in managing Service Desk Cases for Ultimate and Kronos HR software. Prior roles include Service Desk Coordinator & Project Manager at RWK IT Services, where responsibilities encompassed ticket management and resource dispatching, as well as Police/Fire Dispatcher positions at Hickory Hills Police Department and Cook County Sheriff's Department, coordinating emergency services in multi-jurisdictional contexts. Earlier experience includes management roles in transportation and sales, with education credentials featuring a Bachelor of Arts in Organizational Leadership from Governors State University, a Certificate from DePaul University College of Law in Paralegal Studies, and an Associate of Arts and Sciences in Business Administration and Information Technology from Moraine Valley Community College.