Dedis K. has extensive experience in customer service and support across various industries, currently serving as a Customer Experience & Content (L2) professional at Ula since November 2021, where responsibilities include managing customer ticket follow-ups and coordination. Prior roles include work at PT Smartfren Telecom Tbk as a Digital Touch Point (DTP) specialist, facilitating customer engagement through social media and live chat, and at Transcosmos Indonesia as part of the Contact Center for Traveloka. Additional experience encompasses operational administration at PT Bank Rakyat Indonesia, social media customer service at Telkomsel, dunning collection at CIMB Niaga, and telemarketing at Cigna Insurance Services. Dedis K. holds a Diploma in Information Management from Universitas Bina Sarana Informatika and a high school diploma in Social Sciences from SMA Negeri 9 Kota Tangerang Selatan.
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Ula
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At Ula, they leverage the power of technology to level the playing field for small retailers. Their ambitious and diverse team builds innovative solutions, addressing major pain points around supply chain and financial services to keep their retailers competitive in today's digital age. Their B2B marketplace provides small retailers competitive pricing, wide & accessible variety and favourable payment terms, all at the push of a button.
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