Ultra Support
Mark Ritchie has extensive experience in the IT services sector, currently serving as Account Director at UltraSupport Services since June 2019, focusing on third party maintenance services. Previously, Ritchie held positions including Senior Account Manager at Park Place Technologies and Account Director at NCE Computer Group, where expertise in the Data Centre environment was developed. Additional roles included Director at Belvedere Group Limited, Account Director at Daisy Partner Services, and Head of Channel Sales at INDECS Computer Services Limited, showcasing a strong background in sales and account management across various technology companies. Ritchie's career began as Team Leader at Portabla Computers Ltd and continued with significant sales roles in other organizations such as Elcom IT Ltd and Prestige System Plc. Education includes studies at North East Worcestershire College and Studley High School.
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Ultra Support
Ultra Support delivers a wide range of market-leading IT services. As a channel only IT maintenance and professional services provider, Ultra Support are committed to delivering flexible, cost effective and innovative solutions to enable our partners to add real value to their customer relationships. With a vendor agnostic IT maintenance capability we support over 2,000 customers and 100,000+ individual assets for our channel partners. With more than 75% of those assets supported 24x7, our strategic network of forward stocking locations and field based technical engineers, enables us to deliver a quality of service that meets the exacting standards of channel organisations. The ethos here at UltraSupport Services has always been service first. We strive to continuously improve, to keep developing innovative IT maintenance solutions and to be the channel’s number one choice for service excellence in our areas of expertise.