Sharan Kumar has a diverse background in customer service and technical support, with experience in various roles from 2016 to 2023. At TDCX, Sharan worked as a Technical Support Analyst, and prior to that, served as a Customer Service Representative at SRG Asia Pacific Sdn Bhd. Sharan's experience includes testing restaurant reservation software as a Software QA Tester at UMAI Restaurant Software and contributing as a Client Relations Specialist, focusing on customer feedback and issue resolution while collaborating with product teams. Additionally, Sharan held the position of Customer Service Executive at Maxis and worked as a Country Support for Grab. Educationally, Sharan completed secondary education at Smk Seri Ipoh, obtaining SPM certification.
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