The UMass Store stives to provide the best value, experience, and presence through brand variety, sustainable initiatives, collaborations with vendors and campus partners, and campus events. We promise to listen and respond to customer feedback by running frequent surveys, establishing focus groups, and working with student ambassadors.
 
The UMass Store is an entity for UMass stakeholders of all kinds: students, families, staff, alumni, and more. We plan become a top campus store in the nation as a “one-stop-shop” for all UMass customers, whether in-person or online.

UMass Store

This office serves as a retail and technology hub, supporting cash transactions and merchandising for campus visitors.

1 Campus Center Way

This department is responsible for engaging customers and driving revenue through the sale of products.

Sales Division

This department manages financial transactions, accounting, and financial reporting.

Finance Operations

This department focuses on leveraging technology to support marketing initiatives and enhance organizational outreach.

Technology and Marketing

This department manages purchasing, inventory, and customer interactions in the retail space.

UMass Store

Org chart

Teams

Sales Division

Finance Operations

Technology and Marketing

Retail Operations

Offices

UMass Store

Org chart

Teams

Sales Division

Finance Operations

Technology and Marketing

Retail Operations

Offices

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