Lance Carkeek is an experienced professional with a comprehensive background in banking and customer experience management. Since September 2009, Carkeek has held various positions at UMB Bank, currently serving as AVP - Retail Customer Experience Program Manager, responsible for overseeing the Customer Experience Program for the retail division. Previous roles at UMB Bank include managing projects as an AVP - Business Analyst / Platform Manager, leading channel management as AVP / Retail Channel Program Manager, and supporting strategic initiatives in Personal Banking. Earlier experiences include positions as a Financial Analyst and Sales Data Analyst at UMB Bank, as well as a Branch Rental Manager at Enterprise Rent-A-Car and an Institutional Investment Accountant at American Century Investments. Carkeek holds a Bachelor of Business Administration in Finance from Pittsburg State University.
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