Umba is an African digital bank, offering free bank accounts and financial services to our customers.
We provide an ecosystem of connected financial services that allows the customer complete control of their finances all in one App.

Banking

Umba

The Nairobi office focuses on financial services, customer success, and technology solutions to support regional growth.

Nairobi

Tiernan Kennedy

Mauricio Martinez

Shindy Barber

Orin Murphy

This department focuses on enhancing customer satisfaction and loyalty by managing interactions and improving services throughout the customer journey.

Customer Experience

This department manages financial planning, accounting, and credit administration functions.

Finance Department

This department focuses on managing client relationships and overseeing collections processes.

Client Relations

This department manages payment collections and handles human resources functions for various regions.

Collections and HR

This department manages credit policies and oversees affiliations related to financial assets.

Credit and Liabilities

This department is responsible for overseeing credit operations, assessing credit risk, and managing lending activities.

Umba

Org chart

Teams

Customer Experience

Finance Department

Client Relations

Collections and HR

Credit and Liabilities

Credit Management

Offices

Umba

Org chart

Teams

Customer Experience

Finance Department

Client Relations

Collections and HR

Credit and Liabilities

Credit Management

Offices

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