Lance Gorham is an accomplished Technical Support Manager with extensive experience in the field, currently serving at Unanet since December 2023. Previously, Lance held managerial roles at IPRO and Varonis, achieving significant improvements in customer support metrics such as first-call resolution and mean time to resolution. Notable accomplishments include developing a premium support framework, integrating support lines, and establishing quality management programs. Lance has a strong background in team management, personnel decisions, and process optimization, underpinned by a Bachelor of Science in Computer Science from Daniel Webster College. Additional experience spans several technical support leadership positions at notable companies, including EPiServer and EarthLink Business.
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