Shelby Ames is a seasoned professional in customer success and account management, currently serving as a Customer Success Manager at Uncapped since December 2025. Prior to this role, Shelby worked as an Enterprise Account Manager at Relay Payments from January 2024 to October 2025 and held the position of Account Manager at Stord, which specializes in integrated supply chain solutions, from June 2021 to October 2023. Additional experience includes roles at BNSF Logistics as Account Manager II, Randstad USA as Account Development Manager and Staffing Manager, and Coyote Logistics in Customer Sales Operations. Shelby's career began as a Store Manager at Chick-fil-A Restaurants, supplemented by experience as a Research Supervisor at Georgia State University. Shelby holds a Bachelor of Science degree in Psychology from Georgia State University, obtained in 2013.
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