Customer Service Automation – Efficiently up to 80%!


Producer and global vendor of technology for automation of sales and client service.


UNIFIED FACTORY BRINGS HARMONY TO BUSINESS.


Our assets:
•	experience - 20 years of experience in executing projects using direct communication tools 
(telephone, e-mail, SMS, chat) in Poland and abroad
•	creativity and energy – the foundation of each effective project and work style of the entire team 
•	wide range of competencies – the team is composed of specialists in sales, client service, communication processes, and technology 
•	market awareness – understanding of market needs resulting from participation in many projects and also extensive contacts with Polish and international specialists

In our projects we use:
•	Project Management based on realistically conducted projects, with predefined processes, documents 
•	Contact Center with any communication channels (telephone, e-mail, SMS, chat, social chat)
•	Customer Service Automation using advanced algorithms for associative memory, due to which work in sales or client service becomes simpler, faster, and safer

Unified Factory SA

Org chart

Teams

Offices

Unified Factory SA

Org chart

Teams

Offices

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