Carmen Laca is a seasoned professional in client services, currently serving as the Director of Client Services at UnifyCX while also holding the position of Global Director of Operations & Quality at Collective Solution. Previously, Carmen worked as the Director of Customer Service at Choice Home Warranty and held various leadership roles at Cross Country Home Services, including Customer Service/Authorizations Lead and Vendor Management-Operations Assistant Manager. Carmen's extensive experience in call center operations, team management, and customer satisfaction initiatives has significantly contributed to improving operational efficiency and enhancing client relationships throughout their career. Carmen's educational background includes studies at Northern Virginia Community College and Saint Anthony High School, alongside obtaining a Six Sigma Yellow Belt certification.
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