Madhurima Basu is a Senior Engineer at UnifyCX, specializing in data analysis and visualization tools such as Power BI and Tableau. With a robust background in Customer Excellence and Operations from their time at Jio, they have successfully driven initiatives in service operations, customer experience transformation, and survey management. Madhurima holds a Bachelor of Engineering in Electronics and Telecommunications from Bharati Vidyapeeth College of Engineering and a diploma in the same field from Bharati Vidyapeeth Institute of Technology. Their experience has honed their skills in crafting scalable solutions and fostering cross-functional teams.
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