UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology. Formed through GlowTouch’s strategic acquisition of Collective Solution, UnifyCX offers a comprehensive suite of customer experience management tools designed to enhance every stage of the customer journey. With a global presence and a commitment to innovation, UnifyCX is redefining what it means to deliver exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. To learn more about how we can help you achieve your business goals, visit www.unifycx.com or email info@unifycx.com. 

AI/ML

Call Center

Consumer Services

Enterprise Software

UnifyCX

UnifyCX's headquarters in Louisville, United States

This department manages and oversees the daily operational activities, ensuring efficiency and effectiveness in processes.

Operations

This department provides assistance and solutions for technical issues, ensuring optimal performance and user satisfaction.

Technical Support

This department focuses on analyzing and interpreting data to support decision-making and enhance operational efficiency.

Data Analysis

This department focuses on sourcing, recruiting, and onboarding new talent to meet organizational needs.

Talent Acquisition

This department oversees and coordinates various operational functions to ensure efficient workflows and processes.

Operations Management

This department is responsible for the design, development, and implementation of software solutions.

Engineering

This department manages and supports technology-related operations to ensure efficient processes and systems.

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Other teams

Technical Support

Data Analysis

Talent Acquisition

Operations Management

Engineering

Technical Operations