Eric Goffney is an accomplished executive with extensive experience in customer experience and operations across various industries. Currently serving as the Optimization Services Executive at Uniphore since 2021, Goffney has held key leadership positions including SVP of Customer Experience and Business Operations at 18Birdies, VP of Service Delivery at LightRiver Technologies, and VP of Client Services at Teachscape. Prior roles encompass VP of Customer Success at 8x8, Head of Global Business and Consumer Support Services at Trend Micro, and Principal at Next Level Support. Goffney also has significant experience managing client services and support operations at organizations such as Stream Global Services, Excite@Home, and Netcom Online Communications. Goffney holds a Bachelor of Arts degree in Psychology from Kent State University.
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