Shilpy Sinha is an accomplished Associate Director and former Senior Business Analyst at Uniphore since February 2020, specializing in AI/ML-based conversational analytics within the banking, telecom, and retail sectors to enhance cost optimization and profit maximization for global contact centers. Prior to Uniphore, Shilpy served as Lead Consultant in Assurance & Advisory at Subex from April 2017 to February 2020, focusing on telecom, media, and technology, with expertise in Revenue & Cost Assurance and Fraud Management. An eTOM certified professional, Shilpy began a career with a brief internship as a Management Trainee at MphRx in 2016 and worked as an Assistant System Engineer at Tata Consultancy Services, applying business analysis to mobile banking payment systems. Shilpy holds an MBA in Systems and Finance from Symbiosis Institute of Telecom Management, an Engineer’s Degree in Computer Science from KKWIEER, and completed high school at Delhi Public School - Mathura Road and Mount Carmel School.
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