Emily Garza

Emily Garza, MBA, currently serves as the Head of Customer Engagement at Unit21, where responsibilities include overseeing the customer journey through Customer Success, support, and implementation as part of the executive leadership team. Additionally, Emily is an Advisor for Catalyst Software's Customer-Led Growth Advisory Board and a Mentor for the Customer Success Coaching Community. As a Customer Success Consultant at ValueCSwithEmily, guidance is provided to startup companies and Customer Success employees. Previous roles include Vice President of Customer Success at Proton and AVP of Customer Success at Fastly, where significant contributions to account management and customer retention strategies were made. Emily's career began at AT&T, where multiple sales and leadership positions were held, alongside leadership in professional development initiatives. Emily holds an MBA from the University of Denver and a Bachelor of Science from Villanova University, with an emphasis on Marketing and Entrepreneurship.