Shane Poitras is a seasoned professional with extensive experience in technical support and customer relations. Currently serving as a Senior Partner Relations Manager at Unity since December 2022, Shane previously held the position of Partner Relations Manager. Prior experience includes roles at BIM Track® as a Technical Support Agent and at Cangaroo as Directeur de l'expérience client. Shane's background also encompasses positions at Sharegate and GSOFT, where contributions as User Experience Guardian and Coordonnateur de l'expérience client included training customer service agents and resolving complex client issues. At EVOLIO.ca, Shane was the Technical Support and Customer Service Team Leader, overseeing ticket dispatch and ensuring customer satisfaction. Early career experience includes working at XPrima.com as a Technical Support/Customer Service Agent. Shane pursued a College Diploma in Information Technology at Collège Lionel-Groulx.
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