Universal Audio
Benjamin T. is an experienced Quality Assurance Engineer at Universal Audio since December 2019, specializing in the testing and deployment of UAD plugins for Mac and Windows platforms. Prior to this role, Benjamin served as Head of Customer Service Americas at Native Instruments, where accomplishments included establishing best practices that significantly improved customer satisfaction ratings and overseeing fraud prevention measures. Additional positions at Native Instruments included Technical Support Manager and Customer Service Team Lead, focusing on technical support for software products. Early career experience includes work as a Field Service Technician at Comcast Cable. Benjamin's educational background includes studies at Olympic College and ITT Technical Institute-Seattle.