Edwyn Gomez

Edwyn Gomez is a skilled IT professional with extensive experience in support and administration across various organizations. Currently serving as a Service Desk Coordinator at Universal Electronics, Edwyn's previous roles include IS Support Application Specialist and IS Support Services Administrator at Aptar, where responsibilities encompassed IT service management for Mexico and Colombia, infrastructure project management, and budget oversight. Key achievements include the administration of second-level support for billing processes in SAP, managing enhancements for electronic invoicing per government regulations, and providing training on scan gun configurations and support processes. Early career experience includes technical support roles at Cablecom-Metrored and Ericsson, complemented by a degree in Electrical Engineering from Universidad Autónoma del Estado de Hidalgo.