Alan Molina is a global operations and customer experience leader with over 20 years of experience in SaaS, technology, and service industries. Currently, they serve as the Group Head of Customer Experience at Prospect CRM while also holding the position of Experience Manager at The Access Group. Throughout their career, they have transformed support and experience functions into drivers of growth, notably scaling BaseKit into an established international SaaS provider. Their leadership style emphasizes a people-first approach, focusing on empowering teams and cultivating a culture of accountability and resilience. Alan's prior experience includes military service with the Royal Marines Reserve and various roles in public relations and technical support.
This person is not in the org chart
This person is not in any teams
This person is not in any offices