Robert B.

Robert B. is currently a Senior Customer Experience Consultant at Unleashed Software, where they engage with clients and stakeholders to enhance business growth through software and integrations. They maintain a high customer satisfaction score and assist with NPS management and cross-departmental initiatives. Previously, Robert spent nine years in the holiday industry, progressing from a Team Member to a Venue Manager, focusing on team retention, budgeting, and customer escalations. They also have past experience at Vodafone and Synapse, where they held roles as a Customer Advisor and Team Lead, respectively. Robert is pursuing a BTEC in Visual and Performing Arts at Padgate High School, achieving a distinction.