United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic.  UNO was formed in January 2004, celebrating our 13th anniversary this year.

Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations. 

UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees.  UNO owns the facilities.  Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects.  

UNO is PCI DSS level 1 certified company since June 2011.

Call Center

UNO Call Center

UNO Call Center's headquarters in Santiago, Dominican Republic

Stuart Cranston

Elvin Tineo

Felianthony Quezada

Vittorio Dall Omo

This department focuses on designing, building, and maintaining software applications.

Application Development

This department is responsible for overseeing and managing the daily operations and processes of the organization.

Operations Department

This department oversees the planning and control of operational activities to ensure efficient and effective processes.

Operations Management

The Operations Team at UNO Call Center is responsible for overseeing and optimizing daily functional activities, ensuring smooth and efficient workflow across customer service processes. This team coordinates with various departments to maintain high operational standards, manages human and technical resources, and implements strategic initiatives aimed at enhancing client satisfaction and operational efficiency.

Operations Team

This department manages hiring, recruitment, and workforce planning to ensure the organization has the right talent in place.

Human Resources

This department manages and secures the organization's IT network infrastructure and systems.

UNO Call Center

Org chart

Teams

Application Development

Operations Department

Operations Management

Operations Team

Human Resources

Network and Security

Offices

UNO Call Center

Org chart

Teams

Application Development

Operations Department

Operations Management

Operations Team

Human Resources

Network and Security

Offices

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