United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic.  UNO was formed in January 2004, celebrating our 13th anniversary this year.

Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations. 

UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees.  UNO owns the facilities.  Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects.  

UNO is PCI DSS level 1 certified company since June 2011.

Call Center

UNO Call Center

UNO Call Center's headquarters in Santiago, Dominican Republic

Stuart Cranston

Elvin Tineo

Felianthony Quezada

Vittorio Dall Omo

The Information Technology team at UNO Call Center ensures seamless operational efficiency by managing and maintaining the company's hardware and network infrastructure. This includes overseeing IT hardware, PBX systems, network security, and providing technical support through the help desk. Their expertise ensures robust and secure communication channels and IT systems, supporting UNO's mission to exceed client expectations and maintain high standards of service.

Information Technology

The Operations Team at UNO Call Center is responsible for overseeing and optimizing daily functional activities, ensuring smooth and efficient workflow across customer service processes. This team coordinates with various departments to maintain high operational standards, manages human and technical resources, and implements strategic initiatives aimed at enhancing client satisfaction and operational efficiency.

UNO Call Center

Org chart

Teams

Information Technology

Operations Team

Offices

UNO Call Center

Org chart

Teams

Information Technology

Operations Team

Offices

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