Alice Smith is a seasoned IT professional with extensive experience in technical support and consultancy. Alice began as a Telephone Betting Broker at Betfair, providing customer support and managing betting markets. Subsequently, roles included Customer Service Representative at LV=, Technical Service Desk Analyst at PayPoint plc, and Support Engineer at ServerChoice. Alice advanced in expertise as a ServiceNow Technical Consultant and currently serves as a ServiceNow Senior Technical Consultant at UP3. Additional experience includes ICT 1st Line Support Technician at VolkerWessels UK, offering support to a large workforce, and a background in IT helpdesk support for McDonald's stores. Alice holds a Bachelor of Science (BSc) in Computing and IT (Software) from The Open University, graduating with first-class honours.
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