Daniel Tones

Daniel Tones is a First-Class Mechanical Engineering graduate from Newcastle College and currently serves as the Managed Service Technical Team Lead at UP3, where they lead a team to deliver efficient ServiceNow support and solutions. With over two years of hands-on experience across the ServiceNow platform, Daniel has expertise in ITSM and FSM modules, process automation, and scripting. Prior to this role, they worked as a Product Development Engineer at Gate 7 Ltd, overseeing R&D testing and compliance, and held positions as a Managed Service Lead Consultant and Customer Assistant. Daniel also completed a ServiceNow Bootcamp at Northeastern University London in 2023.