Majid Sayed

Majid Sayed is a seasoned professional with extensive experience in program management and customer success, currently serving as a Manager - Program Expert at upGrad since November 2021. Prior experience includes roles such as Senior Admissions Counselor at upGrad, Project Manager at Ugam, and Educational Counselor at Erulearning Solutions. Majid previously worked at JPMorgan Chase & Co. as a Customer Success Manager, gaining significant exposure in fraud detection, collections, and customer service across the B2C vertical. With over five years of experience in the US market, Majid has successfully managed teams, defined key result areas, and implemented strategies to enhance overall Net Promoter Scores (NPS). Majid holds a Bachelor of Commerce degree from the University of Mumbai.