Mukul Gupta has over 16 years of experience in training and quality management across various organizations. Currently serving as the Training Manager for Airtel Customer Experience at upGrad since January 2024, Mukul previously worked as an Assistant Manager Training at KocharTech from October 2022 to February 2024. Additionally, Mukul held the position of Training Team Lead at STARTEK for eight years until February 2024, and served as a Trainer in process excellence at Hero Ites from October 2013 to January 2016. Earlier in the career, Mukul worked as a Quality Analyst at Wipro from August 2007 to September 2013.
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