Mitesh Sethi is an accomplished IT Service Management (ITSM) professional with over 10 years of experience driving service excellence and delivering high-impact IT solutions. Currently, Mitesh serves as a Project Manager - ITSM at UPL, specializing in leveraging ServiceNow to enhance operational efficiency. Previously, Mitesh held roles as a Problem & Change Manager at Intersoft Data Labs and as a Member Technical at ADP, developing expertise in incident management, change management, and problem resolution. Mitesh earned a Bachelor of Science in Information Technology from Deogiri College.
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