Alaa M.

Alaa M. is an experienced Customer Success Manager currently working at Upland Software and FlairsTech, focusing on developing healthy customer relationships and acting as an advocate for clients. Previously, Alaa held various roles at The Coral Platform, including Key Account Manager and Customer Success Manager, where responsibilities included enhancing customer satisfaction and monitoring account progress. Alaa's career also includes managerial roles in customer service and project management at Shrub Hub LLC, as well as experience as an English Second Language Instructor. Alaa's educational background comprises a Bachelor's degree in Marketing & HR from the University of Cincinnati and an advanced certification in Digital Marketing from Udacity.