Mark M. is currently the Senior Director of Service Operations at Upland Software, Inc., where they focus on service strategies, process improvement, and team collaboration. They began their career at RightAnswers in 2007 and have held various roles, including Director of Service Operations, after Upland's acquisition of the company. Mark's previous experience includes positions as a Project Manager and Solutions Consultant at companies such as Concur and Extensity Inc., as well as a Project Manager at Dendrite International. They also served in the United States Air Force as a Target Intelligence specialist from 1994 to 1997, where they provided crucial mission plans based on intelligence data.
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