Rahul Agarwal is a seasoned IT professional with over 17 years of experience in delivering infrastructure services across various domains. Currently serving as the Architect of ITSM and AIOps at UPM - The Biofore Company, Rahul previously held the position of Deputy General Manager at HCL Technologies, where they led a team to manage datacenter services, including hybrid cloud solutions. With core competencies in IT service management, IT operations, and a solid foundation in ITIL, Rahul is also certified in SAFe Agile, Azure Fundamentals, and Aviatrix Engineer. They hold a Bachelor of Computer Application in Information Technology from the University of Rajasthan.
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