Wade Smith

Wade Smith is a seasoned professional with extensive experience in customer service operations, currently serving as the Director of Customer Service Operations at UPM - The Biofore Company since March 2004. In this role, Wade oversees all aspects of customer service and order fulfillment for UPM’s North American business, focusing on customer satisfaction and retention, as well as team performance to meet company objectives. Previous experience includes positions as Project Manager and Associate Customer Service Manager at UPM, and Inside Sales Account Manager responsible for key accounts. Wade's career began at Stora Enso as an Inside Sales Representative and Paper Maker. Wade also served in the United States Marine Corps as an Infantry Marine. Wade holds a Bachelor of Science degree from Missouri Southern State University.