Anna Hilliard is a professional in the field of client success at Waystar, where they have been part of the adoption team since 2019. In addition to their role at Waystar, Anna is the owner and designer of Jewelry by Annicella, specializing in handmade Swarovski crystal jewelry, and serves as the Executive Vice President at PARO Decision Support LLC. Previously, Anna held positions at UPMC as Associate Director and Senior Manager and had a long tenure at Vanguard, where they managed a large employee call center and developed client relationships within the investment adviser services sector. Anna is currently pursuing a Bachelor’s Degree in Journalism and Public Relations from West Virginia University.
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