Edward Johnson is an experienced leader in the healthcare and customer service industries, currently serving as the Director of Imaging Scheduling at UPMC since July 2022, where responsibilities include overseeing the integration of contact centers and managing a team of 130 scheduling specialists handling approximately 100,000 contacts monthly. Previous roles include Customer Engagement Manager and Manager of Member Services at UPMC Health Plan, directing teams to enhance member services, as well as Customer Experience Manager at John V Schultz Furniture, and Sr Team Manager at Sutherland, where performance improvement strategies for large contact centers were implemented. Edward holds a Bachelor of Science in Healthcare Administration and is pursuing a Master of Business Administration at Western Governors University.
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