Laura Platz is an experienced telecommunications and Genesys expert with a solid background in engineering and system maintenance. At EDMC, Laura contributed to the development of a national call center using Genesys solutions and integrated various systems, showcasing skills in building telecommunications environments. At UPMC, Laura further honed expertise in managing and optimizing Genesys systems for multichannel solutions and reporting. Prior experience at Duquesne Light Company included managing voice projects and utilizing Genesys software for call center operations. Laura holds a Bachelor of Science degree in Electrical & Computer Engineering from Carnegie Mellon University.
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