Shannon Shields

Shannon Shields has extensive experience in customer support and management within the technology and healthcare sectors. Starting a career at Ariba in 2005, Shannon progressed from Customer Support Assistant to Customer Support Specialist, specializing in Ariba Sourcing and Contract Management, and later served as On Demand Deployment Project Manager and Release Readiness Manager. Following Ariba, Shannon worked at Highmark, Inc. as a Project Manager in Strategic Operations, focusing on Health Care Reform programs. At UPMC, Shannon advanced from Digital Marketing Specialist II to Senior Manager of Digital Marketing, overseeing social media strategy and community management for multiple platforms. Shannon also served as Communications Manager for Steel City Road Runners after successfully launching and managing their social media channels. Educational credentials include a Bachelor of Arts in French Language and Literature from the University of Pittsburgh and a Master of Arts in Communication Technology from Point Park University.