Katherine Glavin

Katherine Glavin is an experienced leader in client success and delivery, currently serving as Vice President at Sermo, overseeing a team responsible for $15 million in revenue and achieving a 99.5% client satisfaction score. Katherine has a strong track record of driving business growth, evidenced by a 30% year-over-year increase in revenue through strategic partnerships and innovative tactics for top pharmaceutical clients. Prior roles include Vice President of Client Marketing & Success at SAPinsider and Executive Exchange Manager at ASUG, where significant account growth and client relationship management were key responsibilities. Additionally, Katherine actively contributes as a mentor in several organizations, supporting the development of future leaders in customer success. Katherine holds a Bachelor's Degree in Communication, Political Science, and Theatre from Villanova University.