John Hendricks has extensive experience in technical support, currently serving as an Onsite Technician and previously as a Desktop Support Technician at Uponor since January 2018. Prior roles include Virtual Desktop Technician at Assurant from April 2010 to October 2017, where responsibilities involved troubleshooting software and hardware issues, building virtual desktop infrastructure (VDI), and managing server and printer problems. Earlier experience also includes working as a Computer Operator, which involved monitoring batch processing and performing tape library duties on IBM mainframe systems. John began a career in the hospitality industry as a Server at TGI Fridays from January 2002 to September 2008, followed by a Bartender position at Romano's Macaroni Grill until September 2014. Educational background includes an Associate of Science degree in Computer Science from Metro State University, completed in 2011, and additional studies at Hennepin Technical College.
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