James Sugrue is the Head of Sales Operations and Customer Success at Reshape Automation, where they focus on driving customer satisfaction and product adoption. With a strong background in marketing and customer success, they previously worked at READY Robotics, progressing from a Technical Support Engineer to Vice President. James has also held roles as a Cloud Engineer at Veeam Software and as the Founder and CEO of JC Gruesome Inc., providing tailored marketing strategies across various industries. They are currently expanding their expertise as a Founding Expert at OperationsCatalyst and a Principal Consultant at UpRys. James holds an Associate of Science in Communication and Media Arts from Monroe Community College.
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