William Ugas

William Ugas is an experienced customer service and logistics professional, currently serving as the General Manager at The UPS Store, where they lead customer service initiatives and franchise operations. Prior to this role, Ugas held positions such as HME Dispatcher at Vitas Health Care and Pharmacy Delivery Dispatcher at Partner Care Pharmacy Services, where they demonstrated remarkable skills in scheduling and team coordination. Ugas also owned and managed W-Xpress Solution, Corp., achieving a perfect on-time shipment rate and fostering long-term customer relationships. Educated with an Associate's degree in Network and System Administration from Florida Metropolitan University, Ugas has built a strong foundation in client relations, dispute resolution, and team building throughout their career.