Jonathan Pun is a seasoned professional in product operations and user experience design with extensive experience in various industries. Currently serving as a Senior Product Operations Analyst at Upstart since June 2021, Jonathan leads continuous improvements across Product and Operations, administers system configurations for a debt collection platform, and automates operational processes. Prior roles include CX Specialist at Remrise and Senior QA Specialist at Grubhub, where Jonathan developed customer insights, managed quality standards, and improved operational efficiency. Jonathan also has a solid background in UX design, having worked for esteemed companies such as Google and participated in immersive training at General Assembly. Education includes a Bachelor's degree in Biological Sciences from the University of California, Davis and a User Experience Design Immersive certification from General Assembly.
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