Kay Tran is an experienced professional currently serving as a Fraud Investigations Specialist at Upstart since May 2022, following a role as Senior Quality Assurance Associate. Prior to Upstart, Kay worked at Conduent from February 2019 to May 2022, where responsibilities included evaluating quality of service requests, developing quality assurance programs, and improving team performance through analysis of quality data. Previous roles also include Quality Assurance Specialist and Email Support Agent. Kay holds a Bachelor's degree in Business from California State University, Long Beach, and an Associate's degree in Business Administration from Orange Coast College.
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