Michael Dejean is a versatile professional with extensive experience in customer service and complaints management. Currently serving as the Escalated Complaints Team Lead at Upstart since December 2017, Michael has held multiple positions within the company, including Senior Complaints Associate and Payments Analyst. Prior to Upstart, Michael worked at Square as a Customer Support Representative, resolving inquiries from French and English-speaking customers. Michael's early career included roles as an Executive Search Consultant at Corelane and an Inside Sales Representative at First Consult Paris. Michael holds a Master of Science in Management from KEDGE Business School and a Bachelor of Science from Université Paris-Saclay, complemented by additional language studies.
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