Shawn Byers is a seasoned operations management professional with extensive experience in leading teams and driving results across multiple industries. Currently serving as a Senior Operations Manager at Upstart since December 2021, Shawn has previously held roles at TruGreen and Verizon, where responsibilities included leading initiatives, developing sales strategies, enhancing customer experience, and overseeing performance standards. Notable achievements include managing a contact center sales team and executing successful programs aimed at improving client interactions. Shawn's career began at Advance Auto Parts, where effective communication and relationship-building contributed to store success. A graduate of The Ohio State University with a Bachelor's degree in Criminology, Shawn combines operational expertise with a strong educational foundation.
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