Terrence Charboneau

Terrence Charboneau is an experienced professional with a diverse background in product support, education, and customer service. Currently serving as Team Lead and previously in roles such as Senior Product Support Specialist and Product Support Specialist at Upstart since October 2021, Terrence has demonstrated leadership skills and expertise in client support. Prior experience includes extensive work at Stitch Fix, where responsibilities involved mentoring agents and enhancing operational efficiency, as well as teaching positions at KIPP Texas Public Schools and IDEA Public Schools, focusing on improving student engagement and academic performance. Additional experience as a Shift Supervisor at Starbucks highlights abilities in inventory management and sales optimization. Terrence holds a Master's degree in Public Administration and a Bachelor's degree in Philosophy and Mexican-American/Chicano Studies from The University of Texas Rio Grande Valley.